Privacy Policy

Information you provide directly:

• Account information: Name, email address, password, and phone number when you create an account.
• Profile information: Resume, work experience, education, skills, language proficiency, immigration status category (e.g., immigrant, refugee, international student), and location preferences.
• Employer information: Company name, business number, contact details, and job posting content.
• Payment information: Billing address and payment details (processed securely by our third-party payment processor; we do not store full credit card numbers).
• Communications: Messages sent through our contact form, support requests, and feedback.

Information collected automatically:

• Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and click patterns.
• Cookies and similar technologies: See our Cookie Policy for details.
• Analytics data: Aggregated, non-identifying usage statistics collected through a privacy-focused analytics provider.

Sensitive information: Some information you choose to provide is sensitive, in particular any immigration or newcomer status category (such as immigrant, refugee, or international student). We collect and use sensitive information only with your consent, solely to connect you with relevant opportunities and resources, and never to unlawfully discriminate. You may choose not to provide it.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Create and manage your account, and authenticate your identity.
• Facilitate job applications and connect job seekers with employers.
• Process payments and send transaction confirmations.
• Send you service-related communications, including account notifications, job alerts, and updates about the platform.
• Respond to your inquiries, support requests, and feedback.
• Analyze usage patterns to improve the Service, user experience, and content.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our Terms of Service.

Marketing communications: Where required by law, we send marketing or promotional messages only with your consent, and every such message includes an easy way to unsubscribe, which we honour promptly. Service and transactional messages (such as account, security, application, and billing notices) are necessary to operate the Service and are separate from marketing messages.

Automated processing: We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. We may use automated tools to organize listings, surface relevant opportunities, and detect fraud or abuse, with human oversight for any significant decision.

We do not sell your personal information. We may share your information in the following circumstances:

• With employers:When you apply for a job or make your profile available, your profile information and resume are shared with the relevant employer. That employer then independently controls, and is responsible for, its own use of your information under its own privacy practices and applicable law. We are not responsible for an employer’s handling of your information once it has been shared with them.
• Service providers: We use trusted third-party providers to help operate the Service, including providers of cloud hosting and infrastructure, database and authentication, payment processing, email delivery, and analytics and advertising measurement. These providers may process your information only on our instructions and are contractually obligated to protect it. A current list of the categories of providers we use is available on request from our Privacy Officer.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With your consent: We may share your information for other purposes with your explicit consent.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Service. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Withdrawal of consent: Withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions.
• Data portability: Where applicable law provides, request a copy of certain information you provided to us in a structured, commonly used electronic format.
• Complaint:File a complaint with the Office of the Privacy Commissioner of Canada, or with your provincial privacy regulator (such as the Office of the Information and Privacy Commissioner for British Columbia, or the Commission d’accès à l’information du Québec), if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at hello@hirenewcomerscanada.ca. We do not charge a fee to respond to most requests, and we may need to verify your identity before acting on a request. We will respond within the timeframes required by applicable law (generally within 30 days).

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specific retention periods include:

• Account data: Retained for the duration of your account and up to 30 days after account deletion.
• Job applications: Retained for up to 12 months after the associated job listing expires, unless you request earlier deletion.
• Payment records: Retained for 7 years as required by Canadian tax law.
• Analytics data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication with hashed passwords.
• Access controls designed so that users can only access their own data.
• Regular security reviews and updates.
• Access controls limiting employee access to personal information on a need-to-know basis.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If a breach of security safeguards involving your personal information occurs and creates a real risk of significant harm, we will notify you and the applicable privacy regulator(s), and keep records of the breach, as required by law.

We primarily store personal information on servers located in Canada. Some of our third-party service providers, however, operate or store data in the United States or other countries, and your information may be accessed, processed, or stored there. While it is outside Canada, your information may be subject to the laws of those jurisdictions, including lawful access by their courts and government authorities. When we transfer personal information outside your province or Canada, we use contractual and organizational safeguards (such as data processing agreements) designed to provide a comparable level of protection and to meet the requirements of PIPEDA and applicable provincial law. A description of the categories of providers involved is available on request from our Privacy Officer.

Our Service is intended for individuals who are at least 16 years of age. We do not knowingly collect personal information from children under 16, and if we become aware that we have, we will take steps to delete it promptly.

Users who are 16 or 17 should review this policy with a parent or guardian. A parent or guardian may contact us to access, correct, or delete the personal information of a minor in their care. Because resume and profile information can be sensitive, we encourage younger users to share only what is necessary.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we make material changes, we will notify you by email or through a prominent notice on our Service. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about how your personal information is being handled.