Operations Management Senior Consultant

- Assess existing business processes across procurement, processing, warehousing, inventory, logistics, sales, branded products, and management functions to identify operational inefficiencies and digital transformation opportunities.
- Develop and implement business transformation strategies, process improvement initiatives, operating models, and a multi-year digital transformation roadmap.
- Define business requirements for ERP, inventory management, CRM, supply-chain, reporting, and other enterprise digital systems.
- Coordinate the integration and standardization of supplier, product, inventory, customer, logistics, sales, and operational data across business functions.
- Support the development of inventory and cold-chain intelligence capabilities, including improved visibility of stock levels, storage conditions, product movement, losses, and operational performance.
- Design and improve digital processes for international logistics visibility, including shipment status, route performance, transportation costs, delivery timelines, and coordination between warehouse, sales, and logistics functions.
- Develop business requirements and digital workflows to improve product traceability across sourcing, receiving, processing, storage, packaging, shipment, and customer delivery stages.
- Work with operational and quality teams to improve the consistency and availability of product, batch, handling, and quality-related information within company systems.
- Develop performance indicators, management reporting frameworks, and business intelligence dashboards to support operational and strategic decision-making.
- Evaluate opportunities to use advanced analytics, workflow automation, and AI-assisted decision-support tools for demand forecasting, inventory planning, market trend analysis, logistics performance, customer analysis, and operational risk monitoring.
- Assess and improve digital business processes supporting the SEACOO branded-products business, including customer data management, CRM, distributor information, sales reporting, product demand analysis, and integration with broader company systems.
- Plan and monitor budgets and expenditures related to business-transformation initiatives, technology implementations, and operational improvement projects.
- Coordinate and supervise project working groups, employees, contractors, and external technology providers during system selection, implementation, testing, process redesign, staff training, mentoring, and knowledge transfer.

- College diploma/CEGEP or university degree in business administration, commerce, management, information systems, or a related discipline;
- 5+ years of progressive professional experience in business transformation, management consulting, digital transformation, business process improvement, or enterprise systems implementation;
- Demonstrated experience analyzing and redesigning complex business processes;
- Experience supporting ERP, CRM, supply-chain, inventory, or other enterprise system implementation projects;
- Experience developing business requirements, process documentation, performance indicators, and management reporting frameworks;
- Strong project leadership, analytical, problem-solving, communication, and stakeholder-management skills;
- Experience working with supply-chain, manufacturing, food processing, logistics, international trade, or multi-location operations is an asset;
- Experience with enterprise and productivity technologies such as ERP and inventory-control software, data-analysis tools, Microsoft Office (Excel, PowerPoint and Outlook), MS Project, Visio, AWS/cloud services, and Agile project environments;
- Experience with data analytics, business intelligence, process automation, or AI-enabled business applications is an asset.